Refund policy
Last updated: July 18, 2026
How billing works
StartupAmplify uses a credit-based model. You buy credits, and a distribution run consumes credits when the agent makes a submission on your behalf. Because credits are spent at the moment work is performed, refunds hinge on whether a submission has already happened.
Submitted work is non-refundable
Once a submission has been made on your behalf, that portion of your credits is non-refundable. The work — tailoring your copy for that directory, filling and submitting the listing, and capturing evidence — has been done, and it can't be undone. This is true regardless of whether the directory ultimately approves the listing: directories make their own editorial decisions, and a rejection by a directory is not a failure of our service (see how it works).
Unused credits
Credits you have not yet spent on a submission are generally non-refundable, but we're reasonable — if you bought credits you haven't used and your situation warrants it, contact us and we'll review it in good faith.
If our agent fails
If a run fails because of an error on our side — the agent couldn't complete a submission it should have — we re-run it or return the credits for that submission. You don't pay for work we didn't actually do. A directory declining, gating behind payment, or requiring a manual step is not an agent failure.
Your statutory rights
Nothing in this policy limits any non-waivable refund or consumer-protection rights you have under the law of your country of residence. Where the law requires a refund, we'll honour it.
How to request a refund
Email contact@startupamplify.com with your account email and what happened. We aim to respond within two business days. This policy is read alongside our Terms of Service.